4K playback on 4K Joey

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4K playback on 4K Joey

talonk
Character Actor
I'm having an issue with playing back a 4k recording on my 4k joey. I recorded last nights Planet Earth 2 on channel 540, whenever I try to play the recording back on my 4k joey it crashes the hopper 3.I have to power cycle the hopper to get it working again. The Hopper 3 is connected to my 55" HDTV and the 4K joey is connected to my 43" 4KTV.

Anyone else experienced this or even tried it.

Thanks,
Ken
14 Replies

Re: 4K playback on 4K Joey

e38BimmerFN
Cinematographer
Does the 4K play back correctly on the Hopper?

Re: 4K playback on 4K Joey

talonk
Character Actor
Yes, the program plays back on the HDTV at 1080 just fine, I also connected the hopper 3 to the 4KTV and the program plays in 4K without issue.

Thanks,
Ken

Re: 4K playback on 4K Joey

e38BimmerFN
Cinematographer
Is the software on the Joey up to date? What is the date of the last update?

Can you connect the Joey to a different TV to see if it will play or is the one TV the only 4K TV?
How is the Joey connected to the Hopper? MoCA RG6?

Re: 4K playback on 4K Joey

talonk
Character Actor
The software version is U475 2/9/2017.

I just have the one 4KTV.

The joey is connected through MoCa, I would assume the cable is RG6, it was put in by the installer.

I found a 4K TV show under VOD and it plays back on the 4K Joey in 4K without any issues.

Thanks,
Ken

Re: 4K playback on 4K Joey

e38BimmerFN
Cinematographer
However the 4K recording does not?

Re: 4K playback on 4K Joey -Same here!!

alokep
Camera Crew
Exact same thing is happening to me.

Starting fresh (power-cycle and reboot of H3 and J4K), everything is fine.
J4K sees the DVR contents of the H3 server. I can play HD content on both.
They care connected by Moca. H3 is connected to the internet through Ethernet.

However, when I play the Planet earth II recorded in 4k on the J4K, it reboots my H3. I can play that recording on my H3 (connected to a 1080p set).

J4K firmware: U475 2/9/2017
H3 firmware: U343 2/9/2017

I have pictures of the diagnostics screen from both devices that I can email to Dish folks (it has serial #'s of the devices and smartcard ...)

Please fix this. I want to see the 4K recordings in all it's glory on the J4K (attached to a 4K set). And these spontaneous re-boots cannot be good for H3's file system!!

Aloke

Re: 4K playback on 4K Joey

e38BimmerFN
Cinematographer
This is something both of you should get a hold of one of the Moderators in [b:2s7jkws3]GREEN[/b:2s7jkws3] and reference this forum thread. They'll need to pass it on to engineering.

Re: 4K playback on 4K Joey

alokep
Camera Crew
I'm hoping one of the Dish moderators will respond in this thread..

Re: 4K playback on 4K Joey

e38BimmerFN
Cinematographer
You might PM one of them for quicker response as well.