4K Joey screen turns black

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4K Joey screen turns black

CJFrasher
Extra
When I am watching TV in my bedroom my Screen will turn black for no reason or when I try and change channels. I have reset my Joey box so many times and unplugged it and it never fixes it.
2 Replies

Re: 4K Joey screen turns black

CJFrasher
Extra
Also I just bought a brand new TV and it is still doing the same thing. I can hear my programs but can’t see the picture

Re: 4K Joey screen turns black

DISH Employee

Oh no, CJFrasher! This definitely isn't the experience we want you having with your DISH service. I'd love to check some things with you to help get this resolved. Will you send a Private Message with your account/phone number and 4 digit security code, please?

 

Here are the steps for sending a Private Message: 

https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039