24/7 Tech Support message says it's not open

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24/7 Tech Support message says it's not open

bryanstein
Extra
Having receiver issues, contacted tech support, asked me some questions and put me on hold and never came back.

Was hoping the tech support guy would call me back, but he didn't.

Tried to call again and after entering all kinds of information, the message said that tech support is closed, yet the Contact Us page said it's open 24/7.

If anyone from Dish is out there, please advise how I can get ahold of someone!
5 Replies

Re: 24/7 Tech Support message says it's not open

Moderator
Moderator
We do have 24/7 tech support at 1-800-333-3474, but this does not include phone/internet. What is going on that you need help with?
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Matt "Speedy" Gonzales | Moderator

Re: 24/7 Tech Support message says it's not open

scotar
Audio Engineer
I ran into this too last week.

Dish? No 24 hr phone support?

That is low rent!!!

Re: 24/7 Tech Support message says it's not open

Chadt41411
Casting Director
scotar wrote:
I ran into this too last week.

Dish? No 24 hr phone support?

That is low rent!!!

I think he meant for things like Dishnet Wireline. Tech support over the phone is available 24/7.

Re: 24/7 Tech Support message says it's not open

lteague
Extra

I've attempted to contact tech support too due to Joey installed today did not fix our issue.

follow prompts to tech support.  Message not open.  What gives?  Says tech support 24/7

I'm about at the point to switch providers 

there should be a phone number specifically for tech support

 

Re: 24/7 Tech Support message says it's not open

DISH Employee

I am sorry to hear you are still have issues with your Joey. I would be happy to look into this with you. Would you please send me a Private message with the phone number and 4 digit PIN on your account?