21.1 remote won't program

[jcd302]

I don't think so. I mentioned that in my opening post when I press it nothing happens.

[IsraelH]

jcd302 wrote:
I don't think so. I mentioned that in my opening post when I press it nothing happens.

If nothing lights happens when pressing the Pound Key on your remote then it seems like we would need to replace it. Can you send me a PM with your DISH account number along with your 4 digit PIN so we can see about getting you out a new remote?

[jcd302]

It does work, just not in the programming mode.

[Chadt41411]

If you're waiting for all the lights to go out before typing the code, nothing will happen. You want to type the code in while the lights are flashing.

[RussellD]

Any word on what caused this? I have the same problem with the same model remote.

[CalebS]

Good evening, RussellD! We can certainly take a look into this. Now, our remotes are not compatible with every TV out there, but there are many that we are compatible with. Is this a new remote you are trying to pair or a new TV that we are trying to pair an older remote to? 

[Pskou]

Replace remote batteries. Remote won’t learn new codes if batteries are low.