21.1 remote won't program

[jcd302]

I don't think so. I mentioned that in my opening post when I press it nothing happens.

[IsraelH]

jcd302 wrote:
I don't think so. I mentioned that in my opening post when I press it nothing happens.

If nothing lights happens when pressing the Pound Key on your remote then it seems like we would need to replace it. Can you send me a PM with your DISH account number along with your 4 digit PIN so we can see about getting you out a new remote?

[jcd302]

It does work, just not in the programming mode.

[Chadt41411]

If you're waiting for all the lights to go out before typing the code, nothing will happen. You want to type the code in while the lights are flashing.

[RussellD]

Any word on what caused this? I have the same problem with the same model remote.

[CalebS]

Good evening, RussellD! We can certainly take a look into this. Now, our remotes are not compatible with every TV out there, but there are many that we are compatible with. Is this a new remote you are trying to pair or a new TV that we are trying to pair an older remote to? 

[Pskou]

Replace remote batteries. Remote won’t learn new codes if batteries are low.

[Scott65]

i do not think you are getting the problem as i am having the same problem 

you press and hold any mode buttion till all 4 flash to let you know you are in program mode but when you let up when the all the buttions flash they stop and go off 

you can not program the remote 

it does not enter into program mode 

[KimberlyH]

Hello Scott65, I'm sorry to hear that you have not been successful in programming your remote. I'd be pleased to assist you in programming your remote. May you please provide me with your phone number, and security pin in a private message so that I may access you account?